Nothing changes. Your home, your dates, your rate, and the policies you booked under all stay exactly the same. There’s nothing you need to do—just show up and enjoy the trip you planned.

No. The price you booked is the price you’ll pay—no surprise fees, no rebookings, no fine print. If you decide to change something yourself, like adding a night, shifting your dates, or bringing a dog to a pet-friendly home, we’ll quote the cost before anything is charged.

Starting June 1, 2026, First Chair Destinations is taking over guest support and on-the-ground operations for the homes in this portfolio. Your reservation itself doesn’t move or get rebooked—same home, same dates, same terms. The only thing that changes is who’s answering the phone when you call.

We’re a hospitality brand built around local teams in the destinations where we operate. We work and live in the areas where we manage homes, and we look after thousands of homes across multiple states. Day-to-day, your stay is handled by people who actually live in the area, know the home, and can show up when you need them.

In most cases, the same local team that’s been caring for these homes is still the team caring for them—they’re just now operating under First Chair Destinations. The shift is meant to bring guest support closer to the homes themselves—faster responses, more attentive service, and a smaller, more accountable group of people behind your stay.

Beginning June 1, 2026, all communication about your stay—confirmations, check-in instructions, and anything else we need to send will come from First Chair Destinations. Our main guest email is guests@firstchair.com, which you can add to your contacts now so nothing lands in spam.

No. The amenities listed when you booked—hot tub, kitchen setup, parking, pool access, the full list—is what you’ll find when you arrive.

Yes. If your booking includes a dog, your dog is still on the guest list. Pet policies and any associated fees stay exactly as you booked them.

Yes. Anything you’ve already paid for—beach passes, parking, resort fees, add-ons—will carry over and be ready for you at check-in. If you’re not sure exactly what was bundled in, give us a call before you arrive and we’ll confirm what to expect.

Yes. Any travel insurance you purchased with your booking will still be active for your stay. For coverage details, claims, or anything specific to your policy, your insurance carrier is the right call—they’ll have your policy number and the fastest answers.

Reach out anytime. Our Guest Experience Team handles everything from quick questions to date changes, extra nights, or requests that we can pass along to the home’s local team. Call (888)-451-9112, text (970)-316-8899 or email guests@firstchair.com. We’ll get back to you quickly.

The night before your arrival you’ll receive the contact information for the local property manager that manages your rental. They’ll be available during your stay to help with any needs. For non-urgent questions, email works too: guests@firstchair.com. You’re also welcome to call (888)-451-9112 or text (970)-316-8899 anytime.